Contact UsWe are located in Maplewood Plaza in North Vancouver of British Columbia in Canada. As part of "Cooking Persian" store (www.cookingpersian.ca), our mission is to facilitate preparation of Persian food by providing access to essential ingredients of highest quality and to develop easy-to-follow recipes, which ultimately leads to introduction and promotion of Persian cuisine.Note: For orders within Metro Vancouver & wholesale ordersPlease contact Amir GhaffariPhone: 604-307-5621 Email: elidistribution@yahoo.com Email Usinfo@persiansupermarket.comPhone Us604-990-4726Or toll free 1-866-990-4726 (in North America) Fax Us604-990-4728Mail Us227 Seymour River Place North Vancouver, BC V7H 2N8CurrencyAll prices are in US dollar. However, customers with a Canadian delivery address will get a 15% discount on their order (excluding shipping charges) to reflect currency exchange difference. For example, if the order before shipping is $50.00, you will be billed $42.50 USD for your order plus shipping and handling charges.Our site with Canadian currency is under construction and will be available shortly. Method of PaymentFor your convenience, you can pay with Paypal or any other major credit cards, like VISA and MasterCard.SecurityAll payments and transactions are done through Paypal secure site using the latest technology to safegurd your information.Shipping & HandlingWe now ship to Canadian, US addresses and most international destinations. US and international customers should note that their order may be subject to customs and/or tariff charges as part of cross-border shopping. We have no control over the extra charges and delays in delivery this may cause.Shipping ChargesCanadian AddressesStore Pick-upIt usually takes one business day to process our store pick-up orders. Once your order is ready to be picked up we contact you and you can drop by at our store during our business hours.Local DeliveryIt usually takes up to 3 business days$4.95/order for Canadian addresses with postal codes starting with V7G, V7H, V7J, V7K, V7L Up to $9.95/order depending on where in the Greater Vancouver Area you are located. We will contact you about the exact delivery charges ahead of time Domestic GroundIt usually takes 3 to 10 business days for most Canadian addressesTypically, it could cost anywhere from $4.95 to $19.95. The delivery charge varies depending on what you order (the weight and quantity of each item you order) and your location. You will be notified about shipping charges after you place your order For a limited time, we offer free shipping for orders of $90.00 or more US AddressesUS GroundIt usually takes 8 to 14 business days for most US addressesTypically, it could cost anywhere from $14.95 to $29.50 The delivery charge varies depending on what you order (the weight and quantity of each item you order) and your location. You will be notified about shipping charges after you place your order International customersThe shipping charges and deliver time depends on your location and will be provided to you after we receive your orderReturn PolicyAt Persiansupermarket.com, your satisfaction is important to us. We allow returns and full credit for any product that are returned to us in original condition within 14 days of the customer's receipt of the order. The original shipping charges will not be refunded. Please contact us to receive a return authorization number before sending your returning item.TaxesCertain non-grocery items are taxable.Canadian buyers pay 5% GST. BC residents will pay another 7% PST of some taxable items. Finally, residents of Nova Scotia, New Brunswick, and Newfoundland destinations will be charged 13% HST on taxable items No tax for our US and international buyers, since we are based in Canada We reserve the right to cancel any order, based on our sole discretion, if we deem it against our store policies. admin@persiansupermarket.com |